Privacy
Protecting your private information is our priority. This Statement of Privacy applies to the https://rockhoppercrm.com/ and Computer Alli, Inc. DBA Rockhopper Tech. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Computer Alli, Inc. include https://rockhoppercrm.com/ and Rockhopper. The Rockhopper website is a Customer Relationship Management Software site. By using the Rockhopper website, you consent to the data practices described in this statement.
How We Collect your Personal Information
We may collect information about you by the following means:
Directly from you, when you provide information to us or interact with us;
Automatically from you, when you utilize or interact with our Services;
From online advertising companies who may share information about the marketing and advertisements you have seen or clicked on, and from social networks and other sources of publicly available data;
From other third party sources that provide consumer data, such as information about your interests, demographic information, and marketing inferences.
Information We Collect
In order to better provide you with our Services, we may collect the following categories of information:
Contact information and any other information you choose to include when you communicate with us via e-mail, mail, phone or other channels;
Profile and subscription information, such as a username and password, your name, mailing address, e-mail address, phone number, and usage and subscription preferences, which may include signing up to some of our Services or communications from us;
Transactional information including payment information and payment history if you engage in transactions through the Services;
Device information when you utilize our technology platforms, including as model, serial number, device location, usage data, and operating information;
Survey information in response to questions we may send you through the Services, including for feedback and research purposes;
User Content you may provide to publicly post via the Services (e.g., comments);
Online User Activity described in the next section.
Biographical information when you inquire about or apply for a position with us.
Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction; Rockhopper does not itself collect or store payment card information.
If you provide us with information regarding another individual, you represent that you have that person’s consent to give us his or her information and to permit us to use the information in accordance with this policy.
Online User Activity, Cookies and Information Collected by Automated Means
When you interact with the Services, certain information about your use of our Services is automatically collected. This includes:
Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses);
Device Information including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, and the device’s telephone number);
Much of this information is collected through cookies, web beacons, and other tracking technologies, which may be operated by our partners who assist us in serving ads or providing other services to you. Below is a list of our partners with links to more information about their use of your data and how to exercise your options regarding tracking.
You may be able to opt out tracking by cookies or control how information collected by cookies is used via a number of means, as described below.
We may also use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Platform (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Platform. For more information or to opt-out using the Google Analytics opt-out browser add-on, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.
Your browser or device may include “Do Not Track” functionality. If you have selected this feature, we will continue to use cookies and other tracking technologies to provide you the features of our website but will block third parties from being able to collect data regarding your interactions with our website via cookies.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Rockhopper’s public message boards, this information may be collected and used by others.
Rockhopper encourages you to review the privacy statements of websites you choose to link to from Rockhopper so that you can understand how those websites collect, use and share your information. Rockhopper is not responsible for the privacy statements or other content on websites outside of the Rockhopper website.
How We Use Your Personal Information
We use the information we collect from you for the following purposes:
Provide our Services to you, including to maintain your account, manage transactions, and provide other important notices;
Respond to your requests, questions and comments and provide customer support;
Monitor the performance of our Services including metrics such as total number of visitors, traffic, and demographic patterns;
Interact with you, including to notify you regarding services, and promotions that may be of interest to you and inform you about important changes to this Privacy Policy, our Terms or other policies;
Tailor the content we display to you in our Services and communications, including advertising, and offer services that we believe may be of interest to you;
Manage, operate, and improve the Services and grow our business, including understanding our customer base and the effectiveness of our marketing, events, promotional campaigns, and publications, and diagnose or fix technology problems;
Evaluate, recruit, and hire personnel;
Comply with legal requirements and industry standards, detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and protect the rights of Rockhopper, you, or others.
We may use and share information in an aggregated or de-identified manner at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.
How We Share Your Information
Service Providers. We may share your information with service providers that we believe need the information to perform a technology, business, or other professional function for us such as billing and collection, IT services, maintenance and hosting of our Services, payment processors, marketing partners, accounting, auditing, and tax services, and other professional services.
Analytics. We partner with analytics providers, who collect information via tracking technologies on our websites to assist us with measuring visits and traffic on our websites so we can measure and improve the performance of the sites.
Advertising. We partner with third parties who assist us in serving advertising regarding the Services to others who may be interested in the Services, or who use cookies to display interest-based advertising to you on the Services. These third parties may use tracking technologies on our website to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and target ads. Third parties may allow other companies to access information about you so that they may market other products you may be interested in.
Social Media. If you interact with us on social media platforms, the platform may be able to collect information about you and your interaction with us. If you interact with social media objects on our Services (for example, by clicking on a Facebook “like” button), both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.
Corporate Event. We reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy. Legal. We share information where necessary to comply with applicable law, to respond to requests from law enforcement agencies or other government authorities or third-parties, as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
How We Protect and Store Your Personal Information
We may retain your personal information for a period of time consistent with the original purpose for collection. For example, we keep your personal information for no longer than reasonably necessary for your use of our products and services and for a reasonable period of time afterward. We also may retain your personal information during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements
We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.
Your Privacy Options
You may have certain choices when it comes to how we collect and use your information:
Account Information. Please visit the My Account page to update your information and payment method.
Email Marketing. If at any time you no longer wish to receive marketing communications from us, you can click the unsubscribe link at the bottom of any email or email us at support@rockhopper.tech.
Online Activity Tracking and Interest-Based Advertising. You have several options to either prevent our collection of information regarding your online activity, or prevent third parties from using such information from being used for interest-based advertisements:
You can opt out or set preferences regarding cookies when a device you utilize visits the Sites.
You may be able to set preferences or block tracking across the internet by a particular third party by interacting directly with the third parties who conduct tracking through our Services by following the links provided above.
You can usually modify your browser setting to disable or reject cookies across the internet. Note that if you delete your cookies or if you set your browser to decline cookies, some features of our website or Services may not function properly or be available.
If you are visiting the Services from a mobile device, the operating system of the device may offer you options regarding how the device collects and uses your information for interest-based advertising. Click here for more information.
Visit http://www.networkadvertising.org or http://www.aboutads.info to learn more about your options for opting out of interest-based advertising (or if located in the EEA, UK, or Switzerland, click here). Please note this does not opt you out of being served ads.
Jurisdiction-Specific Notices
Certain jurisdictions may provide additional rights to individuals with respect to the collection and use of personal information that we have collected. For example, you may have the right to request that we: (i) disclose to you any personal information that we have about you; (ii) correct or delete personal information that we have about you (subject to certain exceptions); or (iii) not disclose or sell your information to a third party (excluding qualified service providers).
California
Your California Privacy Rights
California’s “Shine the Light” law permits customers in California to request certain details about how certain types of their information are shared with third parties for those third parties’ own direct marketing purposes. If you are a California resident, you may opt-out of such sharing by emailing us at support@rockhopper.tech or mailing a written request to Rockhopper Tech, Attn: 2900 Pharr Court South NE Unit 1212, Atlanta, GA 30305
California Privacy Rights Act; Virginia Consumer Data Protection Act; Colorado Privacy Act
The California Privacy Rights Act (“CPRA”), Virginia Consumer Data Protection Act (“VCDPA”) and the Colorado Privacy Act (“CPA”) regulates how we handle personal information of residents in California, Virginia and Colorado, respectively, and gives these residents certain rights with respect to their personal information.
Rockhopper is a “service provider” under the CPRA, VCDPA, and CPA providing solutions to schools, youth activity centers and childcare businesses it serves. When we act as a service provider (for example, by providing our class management services to another company that you interact with), we collect and process information according to the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, please contact those companies directly.
If you are a resident of California Virginia and Colorado, you have the right to receive notice of the categories of Personal Information we collect, and the purposes for which those categories of Personal Information will be used. The categories we use below to describe the information are those enumerated in the these laws. Entities to whom we disclose information for business purposes are service providers, which are companies that we engage to conduct activities on our behalf. Service providers are restricted from using personal information for any purpose that is not related to our engagement.
Entities to whom we “sell” information are third parties. Under these laws, a business “sells” personal information when it discloses it to a company for monetary or other benefit. A company may be considered a third party either because the purpose for its sharing of personal information is not for an enumerated business purpose under California, Virginia or Colorado laws, or because its contract does not restrict it from using personal information for other purposes.
The following chart describes information we collect when you act as a customer or prospective customer of our products and services or visit our website. The sources of this Personal Information are described in the Information We Collect section above. We collect this Personal Information for the purposes described in the “How We Use Your Information” section above.
Affiliates
Affiliates
Your California Rights
You may have certain rights with respect to your personal information, including:
The right to access, including the right to know the categories and specific pieces of personal information we collect;
The right to deletion of your personal information, subject to certain limitations under applicable law;
The right to request disclosure of information collected;
The right to disclosure of information disclosed for valuable consideration;
The right to request correction or changes of your personal information if it is found to be inaccurate or out of date; and
The right not to be discriminated against for exercising certain rights under California law.
How to Submit a Request
You may submit a request to exercise your rights to know/access or delete your Personal Information by emailing us at support@rockhopper.tech.
Upon submission of your request, we will contact you (via the email address provided in your request) with instructions on how to verify the request, after which we will check our records for matching information, and aim to complete requests as soon as reasonably practicable and consistent with any applicable laws. You may authorize another individual or a business registered with the California Secretary of State, called an authorized agent, to make requests on your behalf through these means.
Cross-border Transfer of Data
If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. Any such transfers will comply with safeguards as required by relevant law. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.
Lodging a Complaint
Contact details for data protection authorities are available here.
Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Rockhopper by contacting us here:
–Webpage: https://rockhoppercrm.com/contact-us.php
–Email: support@rockhopper.tech
–Phone: 770-614-7772
For purposes of this Privacy Policy, “opt-in” is generally defined as any affirmative action by a user to submit or receive information, as the case may be.
We currently provide the following opt-out opportunities:
At any time, you can follow a link provided in offers, newsletters or other email messages (except for e-commerce confirmation or service notice emails) received from us to unsubscribe from the service.
At any time, you can contact us through support@rockhopper.tech or the address or telephone number provided below to unsubscribe from the service and opt-out of our right per your consent under the terms of this Privacy Policy to share your Personal Data.
At any time, you can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.
Notwithstanding anything else in this Privacy Policy, please note that we always reserve the right to contact you in the event of a change in this Privacy Policy, or to provide you with any service related notices.
If you are experiencing any problems with the Messaging Service, please visit https://www.twilio.com/legal/privacy and https://www.plivo.com/legal/privacy/ and submit the form with details about your problem or your request for support, or email support@twilio.com and privacy@plivo.com.
Changes to this Privacy Policy
Rockhopper will occasionally update this Privacy Policy to reflect company policies, changes in applicable laws, and customer feedback. Rockhopper encourages you to periodically review this Policy to be informed of how Rockhopper is protecting your information.
Contact Information
If you have questions regarding this Policy or about the Rockhopper’s privacy practices, please contact us by:
Email Address: support@rockhopper.tech
Telephone number: 770-614-7772
Effective Date: April, 1, 2024
Last Updated: April, 3, 2024